Returns & Refunds

Last updated 30 July 2026

We make activewear in small batches and we do not offer goodwill or change of mind returns beyond what the law requires. What follows is your legal position as a consumer buying online in the UK. Nothing on this page affects your statutory rights.

Your 14 day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order for any reason within 14 days of the day you receive it. You then have a further 14 days to send the goods back to us.

To cancel, email contact@aptoactivewear.com with your order number before the 14 days are up. Telling us is what cancels the order, not posting the parcel.

Condition of returned items

• Items must be unworn, unwashed and returned with all tags still attached.
• Items must be in a condition that allows us to resell them.
• We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Return postage

You pay the cost of returning goods to us when you are cancelling under the 14 day right. We recommend a tracked service, as the goods remain your responsibility until they reach us. We do not accept liability for parcels lost in transit back to us.

Refunds

• We refund within 14 days of receiving the goods back, or of you proving you have sent them, whichever is sooner.
• Refunds go back to the original payment method. We do not issue cash, credit notes or exchanges.
• We refund the standard delivery charge you originally paid. If you chose a faster or upgraded delivery service, we refund only the standard rate.
• If you return only part of an order, the delivery charge is not refunded.

Faulty, damaged or not as described

Your rights here are separate from the 14 day cancellation right and are not time limited in the same way. Under the Consumer Rights Act 2015:

• Within 30 days of delivery you have the short term right to reject faulty goods for a full refund.
• After 30 days and within six months we may repair or replace the item first. If that fails you are entitled to a refund.
• We pay return postage on anything faulty, damaged or sent in error.

Email contact@aptoactivewear.com with your order number and a photograph of the fault and we will sort it.

What we do not accept

• Items returned outside the 14 day cancellation window that are not faulty.
• Items that have been worn, washed, altered or had tags removed.
• Exchanges. If you need a different size or colour, cancel under the 14 day right and place a new order.

How to start a return

Email contact@aptoactivewear.com with your order number and whether you are cancelling or reporting a fault. We will reply with the return address and instructions. Please do not send anything back before contacting us.

This policy does not affect your statutory rights. If you are unhappy with how we have handled a return you can get free advice from Citizens Advice.